Most frequent questions and answers
Once an order is processed online, you will receive a confirmation email. Please make sure you check your spam/junk emails to make sure we didn’t end up there.
Your art work will then be printed. Poesy’s art works are made in Singapore and take about 30 days for production and delivery.
Once your item/s have been made and packed, Poesy will send you a dispatch notification.
You will receive updates about the state of your order from Poesy herself.
Once an order is placed it is considered final and no changes can be made. However, should there be a problem with your order, please submit a return request to Poesy’s email.
Should you be be eligible for a refund, kindly return the item/s to our warehouse in its original packing and original condition.
Please note it is the customer’s responsibility to cover the cost of returning the item/s.